Current Vacancies
Apprenticeship Programme for Peoplesafe
Rocksure is seeking to recruit one apprentice primarily within our Client Service team. However, the selected candidate will also receive working experience of all functions of the Peoplesafe service including sales, marketing, finance, and training. The core NVQ apprenticeship programme will be:
Level 2 Adult Apprenticeship (Diploma) in Customer Services (CS) aged 16-19
10-12 months in duration. Job based training and one-to-one assessment. Enrolment before 19th birthday.
Achieve L1 in Technical Certificate & Key Skills > 2 days offline
Achieve L2 Diploma in CS > 6 days offline over the qualification period.
One to one assessment, evidence based with observation of job role.
Requirements to enter the Apprenticeship scheme:
1. Technical Certificate > process knowledge of job role which underpins their performance. Mentor support will allocated to support the selected candidate.
2. Key Skills > generate an assessment portfolio inc. assignments & communication elements. Online or paper tests. Exemptions apply if candidate has good GCSEs or A’Levels.
Rocksure’s commitment to the Apprentice
Fixed term Apprenticeship contract: 37.5hr, 5 day/wk, holiday entitlement, no pension
Rate of pay: age 16-19 = £2.60/hr or £5,070 annually
Agree to employer’s rights & responsibilities charter
Release apprentice for training sessions either on or off site
Assign a mentor to the apprentice
Undertake induction programme and on the job training
Career Opportunity with Peoplesafe
We aim to offer the selected candidate a permanent job offer upon the successful completion of the NVQ Apprenticeship and agreed Performance Appraisal KPIs. A permanent offer will be made against the selection of criteria for a Client Services Administrator job description, see below:
Client Services Administrator
Working within the Client Engagement team, the Client Services Administrator provides a primary point of contact between our Peoplesafe products and services and the client’s user base. The role is heavily client and user focussed with the necessity for the holder to have customer management experience in a fast moving customer environment. To maximise client retention, the holder will deploy various user engagement methods to increase the usage of the Peoplesafe lone worker service.
Key Accountabilities
- Manage allocated client accounts and their user base of Peoplesafe products and services
- Respond to all client service requests and ensure completion of tasks within required time scales
- Maintain and increase service usage levels within the user base of allocated client accounts
Main Duties
Managing all client service requests and work flow through Oracle CRM
Devise and deploy customised client usage management plans
Remotely educate and train users on Peoplesafe products and services
Ensure all user profile administration is entered on Oracle CRM
Handle all incoming client communication by phone and email
Facilitate the replacement of defective devices and/or software with users
Create and administer all client usage & service reports
Conduct product testing to maximise client usage
Support and liaise with other internal stakeholders
Maintain a strong working relationship with our ARC supplier
Offer proactive service advice internally and externally
Profile
Minimum of 12 months experience in Client Administrator or Customer Service role
Computer literate with good knowledge of MS Office suite
Experience of using a CRM system to manage client work flows
Desire to optimise the use of technology in improve client usage and service
Outstanding communication and organisational skills
Demonstrate attention to detail and the ability to prioritise client requests
Ability to work under pressure and remain calm in challenging situations
Team working background and collaborative outgoing personality
Compliance
Office attendance working 37.5 hour, 5 day week between 08:00 to 18:00
CRB approval and Security screening is mandatory for all new employees working in the Security industry
Pay & Benefits
c. £10,500 per annum (depending on age and experience)
Monthly team bonus structure
22 days holiday (rising with service)
Pension (after a qualifying period)
Intensive product and systems training
Excellent opportunities for career development in a growing company
Free "off road" parking and modern office environment
Proposed timeline:
January 2012 > Recruitment of apprentice candidate
February 2012 > Apprentice undertakes induction and on the job training
February 2012 > Candidate completes Technical Certificate & Key Skills requirements
March 2012 > Candidates start the Apprenticeship Diploma course in Customer Services (modules will be tailored to include other business disciplines)
To apply: please send CV and cover letter by email to sally@rocksure.co.uk