Frequently asked questions from users of Peoplesafe safety devices.
Date: 3rd February 2010
1. Can managers listen in to conversations?
No - Management cannot listen into the Peoplesafe devices when they see fit. However key to the service is our Gold Standard monitoring centre which has the facility to listen in to conversations when the user triggers the Red Alert button. This allows the 24/7 monitoring centre to assess the situation and implement the relevant response. The conversations can also be recorded and used as evidence in a court of law in cases of verbal or physical abuse.
2. What contact details must I provide for the Peoplesafe service?
For the Peoplesafe service we do require personal details such as home address and next of kin. This information is required by us in the event of an emergency so family / employers can be notified of your whereabouts. PLEASE NOTE: The details you provide are purely used in order to run the service effectively, and they will not be passed on to any third parties or used for marketing purposes.
3. Does the Peoplesafe service work everywhere within the United Kingdom?
Yes - The Peoplesafe service works everywhere within the United Kingdom where you can receive a GSM mobile signal. There are very few areas within the UK which have zero coverage on all networks. We work with every major mobile phone network operator within the UK to ensure that the Peoplesafe service has the broadest range of coverage.
4. When is the device monitored?
The Peoplesafe service provides 24/7 monitoring of lone workers through the Peoplesafe devices via our specially trained operators and monitoring stations. This ensures the safety not only of the lone worker during typical working hours, but also out of hours too, as a personal safety device.
5. When is support available for the Peoplesafe service?
Our technical support helpline is available Monday to Friday 8am – 6pm where our support team will deal with your enquiries relating to device problems, technical support, training issues, and any other enquiries so please do not hesitate to contact us on 0845 5432087
6. Is there a minimum number of devices an organisation must purchase?
There is no minimum order amount required for the Peoplesafe service as we aim to satisfy the needs of all lone workers, we currently protect companies from sole-traders to multi-national organisations.
7. Can more than one person use the same piece of kit?
Yes – We can associate any number of user profiles with the same device. This is useful for organisations where workers make infrequent visits, or aren’t on their own for the whole of the working day. This also helps keep costs down.
8. Are there additional costs for using the system?
No - There are no hidden or additional costs to the Peoplesafe service.
9. What do we do if the device is lost or broken?
If the device becomes faulty through normal use or incremental damage is incurred our customer support team is available to deal with your enquiry on 0845 5432087. We aim to provide a speedy service for our customers, in the event of a faulty device we will do our best to have a replacement device sent to you within 24 hours of you reporting the problem.
Insurance is available for the Peoplesafe devices for a nominal monthly fee. The insurance covers the devices against accidental damage, theft and loss.